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Time - Tempered: From a Faint Glimmer to a River of Stars: Our Growth Journey

Do you still remember? That summer, 3 people squeezed into a room less than 20 square meters, repeatedly adjusting the quotation sheet with an old printer. The cicadas outside the window were noisier than the customers' replies. Looking back now, the sun shines through the French windows onto the office area with dozens of people. The sounds of keyboard typing and the laughter from video conferences interweave — On this journey, we have measured the confusion with our steps, warmed the trust with our sincerity, and turned the "beginning" into an "ongoing present".

From “Zero” to “Each One”: Customers Are the Best Teachers

In the early days, there were hundreds of un - replied development letters lying in the mailbox. When receiving the first inquiry, we were so flustered that we reported the product parameters wrong. But every sincere “Sorry, we will check again” has become the confidence for later.

Some people said “This order doesn't make money”, and we said “First, let the customer see our earnestness”; Some people encountered malicious returns and bad reviews, and we reviewed the process overnight and flew to the customer's factory with solutions; Some people once wanted to give up when facing difficult demands, but then turned around and saw the hand - written thank - you note left by the customer in the sample room, and then picked up the phone again.

Now, those customers who once argued over the delivery date have become friends who send local specialties during festivals; Those partners who repeatedly confirmed the details during the first cooperation will now say “We trust the plan you make”. From “0” to “N”, it's not the superposition of numbers, but the weight of each “being trusted”.

From “Flustered” to “Proficient”: Professionalism Lies in the Details

When shipping for the first time, several people squatted in the warehouse to check the packing list. Their hands were covered with tape, but they still miscalculated the dimensional weight. Now, for EXW (Ex - Works) factory delivery, FOB (Free on Board) port coordination, DAP (Delivered at Place) door - to - door service, and DDP (Delivered Duty Paid) full - link arrangement, our operation manual has become 3 times thicker, but the steps that customers need to take have been reduced by half.

We used to only be able to reply to messages on a single platform. Now, the handshakes at the exhibition site, the screen - sharing in online meetings, and the instant replies on WhatsApp late at night — we have turned “time difference” into “being available at any time”. Customers say “You seem to always understand the needs we haven't expressed”, and actually, it's just that we have written “Last time you mentioned that...” on the first page of the notebook.

From “A Shabby Little Nest” to “A Warm Big Family”: The Original Intention Has Never Changed

The old, paint - peeling desk from back then is now on display in the company's exhibition hall, next to the certification certificates and the commemorative plaques given by customers over the years. From 3 people saying “Let's try” to dozens of people saying “We can”, what has changed is the scale, and what remains the same is the light still twinkling in our eyes when receiving a new order, just like back then.

We know that there is no trust achieved in one leap, only reliability accumulated day by day. The detours we've walked, the hurdles we've crossed, and every expectation we've met are all telling us: The so - called growth is to make more people believe — Choosing us is worth it.

The next journey, looking forward to walking with you.